Privacy notice

This is the UNION Privacy Notice. UNION is committed to protecting your personal data.

This privacy notice describes:

the types of personal data we collect from you in connection with this website and when you interact with us as a customer or consumer;
how we use that information and why;
who we share it with and where;
how long we store it for;
your rights , including how you can contact us if you have additional questions about the processing of your personal data; and
how we can make changes to this notice

UNION is a brand of ASSA ABLOY Ltd, a company registered in England and Wales under number 2096505, of School Street, Willenhall, West Midlands, WV13 3PW, United Kingdom as "data controller" is responsible for the processing of your personal data.

For further information on our use of cookies, please see our Cookie Policy.

What personal data do we collect?

We collect and store:

Your name, company name, job title, email address and telephone number when you make an enquiry with us via the website.

When you create an account for and use our webshop, we will collect your name, company name, email address, telephone number and names of authorised users. These details will then be used to process and deliver any orders made via the webshop.

Your name, address, post code, email address, telephone number and any supporting documents you provide if you request the support of the Customer Support team.

Your name, email address and telephone number when you provide consent to receive offers and promotions from us.

In addition to the information you submit, we are gathering your IP address to serve you with geographically-relevant content and personalisation purposes.

How and why will we use your personal data?

Why do we process this personal data?	What is the legal basis for processing?
To process and dispatch orders made via the webshop	In order to perform our contract of sale with you.
To respond to queries from customers and provide product support	It is in our legitimate interest to respond to customer queries and provide product support.
To register and administer webshop accounts	In order to provide the services in accordance with the webshop Terms and Conditions
To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements to it, as well as tailor your experience of the website.	When you have provided your consent to do so.
To send you communications about relevant products & promotions, in accordance with your marketing preferences.	We may send you relevant content where we have a legitimate interest to promote our products and business. You can opt-out at any time by clicking the unsubscribe link at the bottom of every email we send or by asking us to using the contact us details in the ‘Your Rights’ section below. We may also send you relevant content where you have provided your consent for us to do so.
To invite you to participate in market research.	It is in our legitimate interest to gain insight into the performance of our services and to research new business opportunities.
To comply with legal requirements to which we are subject, such as tax or financial reporting requirements.	Using your personal data in this way is necessary for us to comply with our legal obligations.

Who and where will your personal data be transferred to?

We may transfer your personal data for the purposes set out above:

To organizations of the ASSA ABLOY Group that market, sell and support our solutions in your country when you sign-up for an expert consultation or request information from us
To third parties who provide services connected to this website or its functions, but only to the extent necessary to provide these services:
1. IT (Information Technology) providers who host, develop and offer support for this website
2. Digital Analytics providers who provide us with tools that help us improve your experience on our website
3. research agencies who support us to gain insight into the performance of our services or research new business opportunities
When required by law; and/or
To a buyer or a potential future buyer of our business.

Some recipients are located in countries outside the UK or EU/European Economic Area (EEA). As in some cases these countries have a lower level of protection than that within the UK or EU/EEA, when transferring personal data to countries outside of the UK or EU/EEA we use standard contractual clauses approved by the European Commission or Information Commissioner’s Office to ensure a sufficient level of protection for your personal data.

We take measures to protect all personal data transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.

For how long will we store your personal data?

We store personal data for as long as necessary to fulfil the purpose for which the data has been collected, and in accordance with our internal record retention schedule. This means that we delete your personal data when such data is no longer necessary to process a request or to manage our relationship. Statistics which have been anonymised may be saved for longer.

Your rights

In relation to the personal data that we hold about you, you have the right to:

Request a copy of your personal data from our records;
Ask that we correct or erase your personal data (though this may mean that we cannot process requests or orders, or that your account expires);
Ask us to stop processing your personal data (for example as regards the use of the data to improve our website), or restrict how we process it (for example if you deem the data to be incorrect);
Request the personal data used to provide you with information you requested, process an order, or manage your account or our relationship in a machine-readable format, which you are entitled to transfer to another data controller; and
Withdraw your consent to us processing your data for marketing purposes at any time.

We may not accept a request to erase your personal data where we require it to comply with a legal obligation or in relation to a legal claim.

Requests to exercise your rights should be addressed to privacyuk@assaabloy.com or to our Customer Support Team.

If you have a complaint regarding our processing of your personal data you are entitled to report this to the ICO (Information Commissioner’s Office) at ico.org.uk or to the supervisory authority where you live or work if different, list of which can be found at ec.europa.eu.

How can we make changes to this privacy policy?

We may update this privacy notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of the website after any such updates takes effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this website.

Version 2.0 October 2023

Cookies

6.1 If you do not wish to accept cookies you can change your web browser’s settings to automatically deny the storage of cookies or to inform you when a website wants to store cookies on your computer. Previously stored cookies can also be deleted through the web browser. More information can be found through your web browser’s support pages. Please note that certain areas and functions on this website require cookies and may not function if cookies are deleted or declined.

6.2 We are continuously working to improve assaabloy.com. In order to do this we use Google Analytics and Hotjar to analyse our users behaviour on an anonymous and aggregated level. We also allow these tools to place and manage cookies on this website. The statistics are used to improve the user experience of this website.

6.3 For more information regarding the cookies used on this website please contact us at cookies@assaabloy.com

6.4 On our website, we have embedded content from social media channels LinkedIn, Facebook, Instagram, YouTube and Twitter. This may result in cookies outside our control being set by these websites, so-called third-party cookies.
Embedded content from the following third-party services may set cookies in your browser. Follow the links below to read more about how these services use cookies.

LinkedIn: Privacy Policy
Facebook: Data Use Policy
Instagram: Privacy and Security
YouTube: Google Privacy and Terms
Twitter: Privacy center

Social media

For information on how ASSA ABLOY processes personal information collected in connection with our social media platforms, please see ASSA ABLOY Privacy Notice – Social Media.